Specialization practice 03-PRA-32CEBSDL

Course learning content:
- practical use of acquired knowledge in the field of tourism,
- practical use of acquired business knowledge,
- practical aspects of works in tourism,
- dealing with tourist groups,
- business customer service.

Module learning aims

Course aims: - teaching the practical use of basic information and knowledge in the field of business and tourism, - drawing attention to the need for business education in the humanities, - teaching the application of business and tourist knowledge in practice, familiarizing with the terms and concepts used in business, - preparing students for work in the business and tourism industry, - teaching the application of business and tourism knowledge in practice, familiarizing with the terms and concepts used in business with particular emphasis on knowledge of the terminology used in the tourism industry, - own initiative and entrepreneurship, - showing students, the possibility of using information obtained during studies at work in business and in tourism.

Major

Central European and Balkan Studies

Cycle of studies

1st cycle

Module type

compulsory

Year of studies (where relevant)

Year 3

Course coordinators

Konrad Dominas

Learning outcomes

On successful completion of this course, a student will be able to:
- is able to put into practice the acquired knowledge in the field of tourism and business,
- can find himself in the process of servicing individual clients and tourist groups as well as business clients,
- is able to independently prepare for performing various tasks related to tourism and the sales process,
- can handle specialized tourism groups and is able to conduct business talks and present commercial offers to the Clients,
- use the acquired knowledge in practice - can pilot a tourist group.

Assessment criteria

Assessment criteria:

very good (bdb; 5,0): excellent ability to work in the tourism industry and in business.

good plus (+db; 4,5): good ability to work in the tourism industry and in business, but the student tries to propose their own solutions to the problems encountered.

good (db; 4,0): good ability to work in the tourism industry and in business.

satisfactory plus (+dst; 3,5): basic ability to work in the tourism industry and in business, but the student tries to discuss problem solving methods.

satisfactory (dst; 3,0): basic ability to work in the tourism industry and in business.

unsatisfactory (ndst; 2,0): lack of basic skills to work in the tourism industry and in business.

Sample works during practice:
- customer service,
- preparing offers,
- presenting commercial offers to the Clients.

Bibliography

Reading list:
Chand M., Travel Agency Management. An Introductory Text Anmol Publ., New Delhi 2002.
Syratt G., Archer J., Travel Agency Practice. Elsevier Butterworth-Heinemann, Burlington 2003.
Oakland J.S., Total Quality Management and Operational Excellence – text with cases, London New York 2014.
World Tourism Organisation, Practical Guidelines for Integrated Quality Management in Tourism Destinations, UNWTO, Madrid 2017.
red. Gołembski G., Kompendium wiedzy o turystyce, Warszawa 2005.
red. Kruczek Z., Kompendium pilota wycieczek, Kraków 2005.
red. Gołembski G., Vademecum pilota grup turystycznych, Poznań 2004.
Open Water Diver Manual, PADI 2006.
Sidorkiewicz M., Turystyka biznesowa, Difin SA, Warszawa 2011.
Catalogs and advertising brochures of tourist agencies…

Additional information

Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system:

Description of 03-PRA-32CEBSDL in USOSweb